Frequently Asked Questions

Will I require a PIN for my Prepaid Burgan Bank VIP Master Card ?

Yes, you will get a new PIN for ATM transactions. Both for withdrawing funds and uploading funds to your Burgan Bank VIP MasterCard.


Safeguard your card

A few tips to help protect yourself from card fraud

  Sign your card in ink as soon as you receive it.

  Do not lend your card to anyone. Do not leave your card or receipts lying around.

  Destroy all carbons and incorrect receipts.

  Do not put your card number on the card holder

  Do not give your card number over phone, unless you have contacted them and you are sure the company or organization is highly reputable.

  Keep a record of your card number, expiration date, and the phone number and address of Burgan Bank in a safe place, separate from your wallet.

  Do not sign a blank receipt.

  Open billing statement promptly and compare this with your receipts

  Call/ write promptly to Burgan Bank if any debits appear on your statement that you are not familiar with.

  Notify Burgan Bank in advance of a change in address, your mobile and phone numbers and your e-mail address.